1.GENERAL TERMS OF USE OF THE ONLINE STORE AND DEFINITIONS
1.1. These General Terms and Conditions govern the use of the Zlatarna Marić online store at the web address https://www.zlatarna-maric.hr. We kindly ask users to carefully read these terms before use. Your agreement to the terms listed here is a prerequisite for a successful shopping experience. You accept these General Terms and Conditions electronically when confirming your order in the online store.
1.2. The General Terms of the Zlatarna Marić online store are composed in accordance with the Consumer Protection Act, the Personal Data Protection Act, and the Electronic Commerce Act in force in the Republic of Croatia.
1.3. In these General Terms, the terms written in bold will have the following meanings:
User refers to any person, legal or natural, who accesses the website. The term includes registered users.
Registered user refers to any fully competent person, legal or natural, who has registered to use the online store service on the website.
Zlatarna Marić refers to ZLATAR, owned by ZVONKO MARIĆ, ZAGREB, OZALJSKA 27, with its headquarters at Ozaljska 27, Zagreb, registered in the court registry of the Commercial Court in Osijek under the company registration number MBS: 05485363, OIB: 68489969413M (hereinafter referred to as “Zlatarna Marić” or “Seller”).
1.4. By accessing the website via the appropriate technical means and using it, every user agrees to comply with these General Terms and Conditions and accepts that the provisions of these General Terms apply to them. If you have any questions, you can contact us at [email protected] or through the contact details provided on the ‘Contacts’ section of the website.
1.5. The services of Zlatarna Marić consist of providing information services, conducting financial transactions, selling goods between users of the online store (you as the buyer and us as the seller), and organizing the delivery of sold items. The online store service can only be used within the territories of the European Union.
CHANGES TO THE GENERAL TERMS
2.1. Zlatarna Marić reserves the right to modify or discontinue these General Terms without prior notice. Users are required to check the valid General Terms each time they use the website. The valid General Terms will be published on the website.
2.2. In case of disputes, the version valid at the time of the purchase will be applied, which you agreed to when placing the order.
2.3. We inform you that there is a possibility of occasional changes to the General Terms to comply with changes in the law or our business needs. We are technically unable to notify each user of potential changes, so we recommend that you read this text again when using the online store to stay informed of any changes.
USER REGISTRATION
3.1. User registration is done through the website, where the user will be required to enter certain personal data and agree to the use of such personal data.
3.2. After successful registration, the registered user receives a username and password for authorization to use the online store.
3.3. By registering, the user confirms:
- that they fully accept these general terms;
- the completeness, accuracy, truthfulness, and up-to-dateness of the personal data;
- that they give Zlatarna Marić explicit consent to process the provided personal data, in accordance with the provisions of the Personal Data Protection Act, for the purpose of maintaining internal records, providing other services, creating a customer database, and notifying about new products and services.
3.4. The registered user agrees to make purchases through the online store by selecting products and services available through the store based on the product image and basic description.
3.5. The product order is made electronically. By clicking on the “add to cart” icon, the selected product is saved in the shopping cart. To continue the process, click “cart contents,” where all selected items are displayed. Goods are considered ordered once the buyer completes the entire ordering process. You will receive an order confirmation from Zlatarna Marić via the email address you registered with as a buyer.
3.6. If Zlatarna Marić is unable to deliver any of the ordered products, the buyer will be contacted by phone or email and informed. The buyer has the right to cancel the order for such a product or request a replacement product.
4. FORMATION OF THE PURCHASE AGREEMENT
4.1. These terms, along with specific conditions indicated for the products, represent Zlatarna Marić’s offer for forming an agreement.
4.2. The subject of the agreement is the purchase of selected products or services through the online store www.zlatarna-maric.hr. These General Terms and Conditions are an integral part of the purchase agreement concluded via the online store.
4.3. While browsing Zlatarna Marić’s online store, you can freely choose desired items and add them to the cart. Once you have selected the desired items and are certain that you want to purchase them, you proceed with the ordering process, during which you enter all the necessary information for completing the order, confirm your agreement with the General Terms and Conditions of using the online store, and, depending on the selected payment method, make the payment.
4.4. The actions you have taken and confirmed during the order submission process are considered the formation of a purchase agreement and are binding. The agreement comes into effect when the customer accepts Zlatarna Marić’s offer, in this case, by confirming all the actions taken.
4.5. The offer confirmation process will occur in such a way that, after submitting your order, you will receive an automatically generated order receipt confirmation (hereinafter “Confirmation”) via the email address you provided during the order process. The order receipt confirmation is not considered a confirmation of the purchase agreement by the seller but merely a document confirming the receipt of the order.
5. PRODUCT AND SERVICE PRICES THROUGH THE ONLINE STORE
5.1. Product prices are expressed in EUR.
5.2. Product prices are subject to change until the moment of purchase confirmation. The ordered goods are delivered at the prices and terms valid on the web store at the time of the order submission, regardless of the prices and terms valid on the day of delivery.
5.3. By confirming the purchase, registered users complete the purchase process through the online store.
5.4. The delivery cost of purchased products is not included in the product price.
5.5. You will receive the invoice in the package along with the goods or as a separate shipment, depending on the shipping location of the goods. If you need an R1 invoice, please indicate this option during the ordering process and provide all necessary details. Issuance of R1 invoices is available only to legal entities registered in the Republic of Croatia.
5.6. All payments will be made in Croatian kuna. Prices displayed in other currencies are approximate. Upon payment, the conversion will be handled by the credit service provider.
6. TERMINATION OF THE PURCHASE AGREEMENT
6.1. In accordance with the Consumer Protection Act, the customer has the right to unilaterally terminate the agreement within 14 days without stating a reason.
6.2. To exercise the right of unilateral termination of the agreement, the customer must notify us of their decision to unilaterally terminate the agreement through an unequivocal statement sent by mail or email, stating their name and surname, address, phone number, fax number, or email address. You can also use the attached form for unilateral termination of the agreement.
6.3. A properly completed example of the Form for Unilateral Termination of the Purchase Agreement, along with the original invoice, can be delivered in a package together with the goods to the following address: Ozaljska ulica 27, Zagreb, or via email: [email protected]
6.4. If the customer unilaterally terminates the agreement, we will refund the money we received from the customer, excluding delivery costs, without delay, and no later than 14 days from the day we received the customer’s decision to unilaterally terminate the agreement.
6.5. The cost of product replacement is borne by the buyer in the same amount as the original delivery unless a cheaper return option is available, in which case the buyer may bear the replacement cost at a lower amount than the original delivery cost.
6.6. In the event of termination, each party must return to the other what it has received under the agreement, except for the costs mentioned under clause 6.5. In accordance with Article 72 of the Consumer Protection Act, you are obliged to return the received goods to the address: Ozaljska ulica 27, Zagreb, Croatia. The refund will be made in the same manner you made the payment.
6.7. We may withhold the refund until the goods have been returned to us. The customer should send or deliver the goods to us without undue delay, and in any case, no later than 14 days from the day they communicated the decision to terminate the agreement.
6.8. In case of unilateral termination of the agreement, the customer must bear the direct costs of returning the goods.
6.9. In case of unilateral termination of the agreement, the customer is responsible for any reduction in the value of the goods they return, which is the result of handling the goods, except for what was necessary to determine the nature, characteristics, and functionality of the goods.
6.10. We are responsible for material defects in accordance with the provisions of the Obligations Act.
6.11. If an error occurred during the packaging of ordered products, and the customer did not receive the ordered product but a different one, the customer shall return the wrongly delivered product at Zlatarna Marić’s expense. Zlatarna Marić commits to delivering the ordered product or refunding the money (according to the customer’s request) within 14 days of receiving the wrongly delivered item.
6.12. The only prerequisite for unilateral termination of the agreement is that the goods have not been used and are in their original packaging with the original labels.
7.RIGHTS AND OBLIGATIONS OF THE SELLER
7.1. The obligation of Zlatarna Marić is to deliver the sold item to you at the time and in the manner specified in the presented business conditions, after you place an order and pay the purchase price. In accordance with the Law on Obligatory Relations of the Republic of Croatia, Zlatarna Marić is responsible for material defects of goods sold through the web store.
7.2. Zlatarna Marić must provide truthful information about the offered goods and provide complete information about the payment of the purchase price and the delivery of goods.
7.3. If the web store is temporarily unavailable or only available to a limited extent due to system upgrades, technical difficulties, force majeure, or other causes, Zlatarna Marić is not responsible, regardless of the cause or duration, for any unavailability of the web store, delays or interruptions in the transmission of information, partial or complete interruptions, or malfunction and/or technical issues that may lead to incorrect data processing, and any claims or losses arising from it.
7.4. In case of failure of public or private telecommunications networks, Zlatarna Marić will not be responsible for any inability to perform or delay in performing any of its obligations under these Terms or any contracts if it results from an action or event beyond the seller’s reasonable control. In such situations, the seller will try to fulfill its obligations as soon as possible.
7.5. The seller is not obliged to conclude a sales contract based on a received order if it cannot fully fulfill the contract’s obligations. The sales contract is considered concluded by the seller at the moment of shipment of the goods, about which you will be informed by a special email notification.
8.RIGHTS AND OBLIGATIONS OF THE BUYER
8.1. The buyer is obliged to pay the price specified in the contract. They are also required to pay delivery costs if included in the total order value and to accept the purchased products upon delivery.
8.2. If the buyer is dissatisfied with the purchased product, they have the right to file a complaint and contact the seller according to the instructions.
8.3. The buyer is responsible for any reduction in the value of the goods from the moment of receipt, which occurs as a result of handling the goods.
8.4. The user agrees not to use the website in any way that is contrary to positive regulations or to use the website for sending emails contrary to these General Terms and Conditions, or to enter or distribute any illegal software via the website, including but not limited to viruses, spyware, trojans, or the like.
8.5. The buyer has the right to unilaterally terminate the purchase contract within 14 days of receiving the goods.
9.COMPLAINTS AND DISPUTE RESOLUTION
9.1. The user can contact us and submit a complaint to the email address: [email protected] if they notice any errors, problems, violations, unacceptable content, etc., published in the web store or on Zlatarna Marić’s website. We will respond to every proper written complaint within 15 days of receiving it.
9.2. These General Terms and Contracts are subject to Croatian law.
9.3. In the event of a dispute, we inform you of our goodwill to resolve any dispute amicably through mutual agreement, as well as your right to use mechanisms for out-of-court consumer dispute resolution by initiating an out-of-court dispute resolution process by submitting an application to the Honorary Court of the Croatian Chamber of Commerce and/or submitting a mediation proposal to the Mediation Center at the Croatian Chamber of Commerce.
9.4. In the case of court proceedings, the competent court in Zagreb has jurisdiction.